With the best e-commerce help desk software, you can give your customers the support and care they need most when they shop online with your brand. Help desk software solutions organize all guidance and support requests from different channels into one environment, allowing you to track your interactions with your customers over time.

Help desk solutions for e-commerce make it easy to keep track of the problems your customers are experiencing and the issues that still need to be addressed. This gives you the best chance of retaining happy and satisfied customers.

top 10 help desk software

Today we will take a look at some of the leading helpdesk solutions on the market that will help you make the right decisions for your ecommerce store.

1. HubSpot Service Hub

Best Help Desk Software for Ecommerce

Designed to simplify both sales and customer service in one convenient package, this is one of the many comprehensive “hub” environments offered by HubSpot’s Service Hub. HubSpot Team. The solution integrates seamlessly with the rest of the system. The HubSpot “hub” gives businesses access to sales, marketing, and customer service tools all in one place.

With HubSpot, you gain access to a comprehensive CRM where you can learn more about what you need to track customer relationships and connect with your audience. There is a knowledge base for your reference to valuable information, a series of customer feedback surveys, and a wide range of reporting tools. You can also use features like live chat and WhatsApp integration.

This is a great option for a wide range of business users who want to provide their HubSpot customers with a personalized and meaningful experience. If you use the paid package, you can also get an appropriate level of support from the team for your agent.

Price of HubSpot Service Hub

Various Features of HubSpot You can use HubSpot’s “Hub” technology for free, such as a powerful CRM, exclusive chat features, and ticketing tools. But if you really want to make the most of it, you have to be prepared to pay a monthly fee for HubSpot.

Costs start at around $45 per month when paid for on an annual basis. However, you can quickly jump to $360 per month for the “Pro” package and $1,200 for the enterprise features. Access to other Hub packages requires an additional fee.

Advantages :

  • Integration with various popular tools
  • Excellent selection of advanced features
  • Extensive marketing and sales tools
  • Free features for beginners
  • Different ways to collect data

disadvantage :

  • It can quickly become an expensive investment
  • It takes time to learn all the features.

Who is it best for?

If you’re looking for a highly scalable solution for your business, HubSpot is an excellent choice that gives you access to everything from sales and marketing tools to service functions all in one place. It’s not the cheapest device on the market, but it has a lot of great features that it can offer.

2. Gorgiah

Best Help Desk Software for Ecommerce

One of the most popular help desk solutions on the market today, Gorgia provides a fast and simple way for businesses to track customer interactions and manage potential issues. This solution is already popular among major companies such as RadioShack and Steve Madden. Give your team the tools to track customer issues, answer questions, and troubleshoot issues.

In today’s flexible work environment, wherever your team members are, Gorgias brings them all together in one unified place. A shared inbox makes it easy to track issues that need attention, and lets you prioritize the most important tasks your employees need to work on.

There are many options for integrating Gorgias Help Desk with the leading store builder tools, including: Shopify and BigCommerce, so you can instantly connect the worlds of ecommerce and help desks.

Price of Gorgiah

There are many different pricing options to choose from when buying Gorgias. The basic plan starts at $50 per user per month, supports management of up to 350 tickets, and costs an additional $100 per 25 tickets.

Upgrading to the “Pro” plan costs $2,000 per user per month supporting up to 250 monthly tickets, and $625 for every additional 25 tickets. Alternatively, there is an “advanced” plan of $5,000 per user per month that supports monthly tickets, and you only pay $14 per additional 100 tickets.

Customized enterprise pricing packages are also available if you have specific requirements.

Advantages :

  • Excellent and comprehensive help desk with problem tracking
  • The backend environment is easy to use and intuitive.
  • Scalability for large enterprises
  • Excellent automation capabilities
  • Integration with various website building tools

disadvantage :

  • Can be very expensive very quickly
  • It may not be suitable for small companies.

Who is it best for?

Gorgias is best for large enterprises that have omnichannel stores across multiple platforms. This technology helps you track service requests through a wide range of automation and insightful reporting tools.

3. Fresh Desk

Best Help Desk Software for Ecommerce

The award-winning solution for cloud-based customer support, designed to connect new desk businesses and consumers. This affordable and surprisingly easy-to-use solution includes features that help improve community service. Fast and efficient ticketing is included as standard, along with an information center, automation, and community center.

Freshdesk provides collaboration and ticketing tools for agents of all sizes. This includes personal notes, notifications and chats as new agents work on tickets. All of these features allow you to focus on improving productivity and providing meaningful experiences for your customers.

Like many leading helpdesk solutions, Freshdesk allows users to manage all customer queries from a single centralized location. This allows agents to spend less time searching for information and more time completing important tasks.

Price of Fresh Desk

Freshdesk’s pricing starts with simple social ticketing and free options for email. If you’re running a small business on a limited budget and don’t need a lot of advanced features, this free option is for you. Paid packages are £12 per agent per month for the “Growth” option and £35 per agent per month for the “Pro” package.

“Enterprise” packages start at £60 per agent per month, with many bonus features for an additional fee. The more you pay, the more features you can expect.

Advantages :

  • Excellent customer service routing and support
  • Omnichannel support across multiple channels
  • Great integration and API
  • easy to use for beginners
  • Lots of bot tools and AI features

disadvantage :

  • Short learning curve due to different features
  • Best for small businesses

Who is it best for?

If you’re a small business owner looking for an easy-to-use solution for managing your helpdesk, Freshdesk is an excellent choice. It’s packed with convenient and useful features, and even has a free version for beginners.

4. LiveChat

Best Help Desk Software for Ecommerce

LiveChat is a popular and easy-to-use help desk solution that helps ecommerce store owners integrate live chat technology into their sites. Live Chat lets you connect with customers across multiple channels and manage their interactions all from a single help desk experience.

The option to link the same live chat account to different widgets on different websites makes it very easy to increase customer engagement and track the customer journey.

As a technology, it is not a LiveChat help desk tool, but a solution designed to provide service and support to the target audience. It can be a great tool for customer experience. You can also connect Live Chat to the Helpdesk, a tool built into Live Chat to manage email.

The integration allows the helpdesk system to organize multiple conversations in one space using the LiveChat app.

Price of LiveChat

If you’re willing to pay the LiveChat annual fee, prices are relatively affordable, starting at around $16 per agent per month. If you go with the “team” package, you’ll pay around $33 per agent per month per year.

“The business package supports more customers at $50 per agent per month, and enterprise customers have access to a custom pricing package if they need to connect with many customers at once.

disadvantages :

  • Access all customer information in chat
  • Help desk integration for multi-channel customer service tracking
  • Analytics and insights for better business decisions
  • Easy to use for all kinds of agents.
  • Fantastic integration with existing tools

disadvantage :

  • Chat by itself is not a complete help desk solution.
  • The system may lag from time to time.

Who is it best for?

If you are looking for a way to complement your help desk strategy with live chat customer service, LiveChat is the perfect solution. The technology is convenient, easy to use and works perfectly with the help desk.

5. Zen Desk

Some people in the help desk environment are unfamiliar with the name “ZendDesk”. Known for providing a wide range of tools for customer service, sales and support, Zendesk integrates with several leading ecommerce tools so you can add it to your store instantly.

And, the Zen Desk environment is most popular for its ease of use, ensuring that businesses of all sizes can immediately launch the next level of customer service. The system comes with a range of products that provide exceptional customer service, including a comprehensive suite of sales and support suites, chat, chat, sales tools and collaboration systems.

Omnichannel integration means you can reach and support customers across all channels throughout the commerce customer journey. You’ll also have access to immersive data analysis and reporting tools, so you can collect important metrics to grow your business.

Price of Zen Desk

Pricing for Zendesk’s helpdesk technology can be found in the “Services” tab of the pricing page. Here you can access high-quality features for around £39 a month for a suite of tools like voice, live chat, email, SMS support, and ticketing.

Access to additional features such as extensive automation and reporting requires $79 per agent per month in the Growth Suite or $99 per agent per month in the Professional Suite with high-quality omnichannel service tools. Enterprise solutions start at $150 per agent per month and increase to $215 per agent per month depending on your needs and level of support required.

Advantages

  • Fantastic support and service environment
  • Many tools in an easy to understand format
  • Convenient for team collaboration and chatting
  • Many reporting and analytics tools to help you gain insight
  • Built-in automation

disadvantage :

  • Advanced packages can be quite expensive.
  • Sales and service features must be purchased separately.

Who is it best for?

If you’re looking for a great tool to support modern teams, Zendesk is a great choice. This hybrid is ideal for customer service teams or remote employees who need to maintain coordination in a similar collaborative environment while helping customers.

6. Help desk

Helpdesk is a popular and relatively simple solution for ticketing and customer service. The system allows businesses to easily track customer interactions across multiple environments in the same environment. There is a one-day free trial that tests the features and is accessible by multiple users.

A central help desk, a centralized inbox to keep all your customer communications in one convenient place. Within this ecosystem, you can easily filter and group tickets based on custom tags. You can also create a list to determine which customers need your attention most “priority”.

A comprehensive helpdesk environment also comes with a variety of automation options. This is ideal if you are one of the many businesses that want to save time and money by automating routine and repetitive tasks for team members. Our helpdesk ecosystem is equipped with AI systems that help you automate your workflow as intelligently as possible.

Price of Help desk

Pricing for the help desk is quite reasonable, starting at $4 per month for an initial package, including simple email and ticket management. “Team” systems cost around $19 per agent per month, and there are dedicated enterprise solutions that offer custom pricing if you need specific built-in tools and skills.

HelpDesk comes with a free trial, so you can easily test your technology performance for up to 14 days without entering your credit card information.

Advantages :

  • Unified inbox management for easy customer service
  • Multiple options for automation and workflow
  • Segment tags, lists, and subscribers
  • Reasonable price with free trial
  • Convenient AI Options

disadvantage :

  • May not be comprehensive enough for large enterprises
  • Some limitations on customer support.

Who is it best for?

Helpdesk is a reliable and easy-to-use service, perfect for beginners who want to get down to customer service as quickly as possible. This technology also integrates quickly with the technology you already use, so you can get to work as quickly as possible.

7. UV Desk

A cloud-based application with amazing features to search, UVDesk is a tool built to help businesses streamline workflows and increase workforce productivity. With automation and cutting-edge technology, UV Desk companies can keep track of everything they need to know about their customers, all in one convenient place.

The biggest advantage of UVDesk is its flexibility. The system can generate tickets from a variety of emails, social media comments and messages, with a live chat function and automated responses to frequently asked questions. Comprehensive information is useful for tracking business details. There is also an automated chat feature for quick answers to common questions.

As an added bonus, UVDesk is extremely easy to customize, allowing you to tailor its features to your specific needs. With excellent customer support and the ability to manage multiple markets and stores from a single location, UVDesk makes customer service very easy.

Price UV Desk

UVDesk’s pricing starts with a free “open source” service that gives you access to all standard features with any number of agents, but you need to know how to use the code correctly. If you don’t want to deal with the hassle of an open source environment, Pro packages start at $11 per month for ecommerce integrations, social media apps, forms, and agent reports.

The Enterprise Package starts at $36 per month, which includes access to support for a minimum of 36 agents, ecommerce multi-channel capabilities, and unlimited mailboxes.

Advantages :

  • Easy-to-use backend with many features
  • Multiple pricing options including free packages
  • Convenient chat function and auto-responder set
  • Great scalability if you can manage open source software
  • good customer support

disadvantage :

  • Open source solutions can be difficult for some users.
  • Not much support for large corporations

Who is it best for?

If you are looking for a simple and flexible open source solution suitable for small businesses, UVDesk is an excellent choice. This tool is perfect for companies that have no problem using open source technologies.

8. Happy Fox

Happy Fox is another excellent customer satisfaction tool that is ideal for growing your e-commerce business. This cloud-based software is very easy to use for support teams, making it a perfect choice if you’re new to helpdesk technology.

HappyFox technology can improve response times by automatically generating tickets across social media, email and chatbot communication channels. All these tickets are in one simple inbox, so your team can handle them more effectively.

No add-ons are required to access the full functionality of HappyFox, everything you need is pre-packaged in the technology. Automation components can reduce the time it takes to manually process queries without customer service software.

Price of Happy Fox

HappyFox pricing starts with a 14-day free trial where you can test its features. After that, the first paid plan starts at $29 per month and increases to $49 per month for the Growth plan and $149 per month for the “Sale” plan. There is also a “Scale Plus” plan for $299 per month.

The more you pay for the package, the more chats you can manage. All plans support unlimited agents, but the number of chats increases from 500 per month for the smallest plan to 20,000 per month for the largest plan.

Advantages :

  • Excellent for ease of use between teams
  • Knowledge Base on Automation and Templates
  • Surveys are ideal for validating problems, problems and solutions.
  • 24/7 customer support with smart guidelines
  • Updates on both email and phone notifications

disadvantage :

  • complex initial setup
  • Delaying some notifications in certain cases
  • Limited mobile app access

Who is it best for?

HappyFox is ideal for supporting a wide variety of agents in customer support activities. You can get unlimited agents on either plan, and extra chat if you’re willing to pay annually.

9. Gayako

A very popular solution for support ticket management, Kayako is a complete help desk software designed to provide excellent service. Incoming queries can be aggregated from multiple channels, including ticketing systems, self-service chatbots, and more. It can also be combined with live chat software if needed.

It is suitable for stores with overseas customers as it provides various templates for customer support and information in different languages. Talks and tickets are both customizable, so you can provide a branded experience thanks to the best help desk.

There’s also a mobile app for e-commerce companies, so you can access customer data and ticketing systems on the go. If you want to build strong relationships with your customers through various ecommerce platforms, Kayako can help.

Price of Gayako

Kayako pricing aims to be as simple and transparent as possible. Costs start at $30 for a comprehensive cloud software solution with a comprehensive help center, live, chat, performance reports, and more. The “Scale” package costs $60 per month, and the classic “On-Prem” package costs $59 per month and provides access to on-premises features.

The various packages all come with advanced reporting, excellent customer service, and a single view inbox to keep track of everything.

Advantages :

  • You can organize tickets into folders that can be assigned to teams.
  • Full record of communication tickets for reference
  • Live chat for immediate customer response
  • Great customer support and guidance
  • Very simple for customization.

disadvantage :

  • The least user-friendly interface
  • Limited customization options
  • Not much progress has been made on integration.

Who is it best for?

Kayako is ideal for business leaders who want their help desk support team to run smoothly from anywhere. The technology is suitable for multi-channel customer service in online stores and has a mobile app for service agents.

10. Lee: Amaze

Re:Amaze is a real-time ticket management tool for support agents designed to strengthen your position in today’s competitive world. This solution can support everything from automated chatbots to message templates and live chat, so you can deliver on your SLA promises.

Beyond the standard FAQ available on eBay and Amazon, Re:Amaze integrates an online store creation tool with a variety of service desk solutions. Organize your support channels in one central inbox and keep your support site organized in one place.

Great built-in reporting is also great for keeping conversations up to date and organized with a set of automated workflow options to keep them running smoothly. There are also customer satisfaction surveys.

Price of Lee: Amaze

Re:Amaze has a variety of pricing options, including a free trial. The premium package starts at $29 per month for Basic and upgrades to $49 per month for Pro, which comes with the option to support multiple brands on one account.

Plus is the most expensive package at $69 per team member per month, but it also comes with amazing employee performance reporting, a history of editing FAQ articles, and more. A number of enterprise options are also available.

Advantages :

  • Excellent customer support that is detailed and helpful
  • Affordable, simple and easy to use.
  • Seamlessly integrate Shopify
  • Show all customer information
  • Initial setup is simple and easy.

disadvantage :

  • Facebook integration problem
  • Not HIPAA Compliant for Healthcare
  • Spam filtering is not ideal.

Who is it best for?

Re:Amaze provides a great and concise help desk facility for fast growing businesses. It can also be integrated with major tools like: Shopify.

2 thoughts on “Best Help Desk Software for Ecommerce in 2022”
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